Hi JJ,
I’m sorry to hear you’re experiencing this with Derwent Investments. Unfortunately, the recovery of funds from scam brokers is an extremely complex procedure and chances of success are rather low.
However, there are some steps you can take to improve your chances.
You might start by reviewing this article we’ve put together, which provides a few options for attempting fund recovery: https://brokerchooser.com/forex/regulation/scams#how-to-recover-your-funds-when-scammed.
A few initial recommendations:
- Report the scam to the financial regulatory authority in your country, as they oversee financial conduct for forex and investment companies.
- Gather all relevant evidence of your transactions and communications. This includes:
- Screenshots of any deposits made and any attempts to withdraw.
- Copies of all correspondence with Derwent Investments’ customer support.
- Recordings (if possible) of conversations with their representatives.
- Account statements proving that funds weren’t credited or transferred as promised.
Also, please be careful with companies offering to get your money back. There are many scams that offer asset recovery services.
Please let me know if you have any further questions.
Best regards,
Andris