# Trust pilot review of brokers **URL:** \ **Category:** Broker FAQ 📈\ **Created:** [September 17, 2024, 7:16am UTC](https://community.brokerchooser.com/t/trust-pilot-review-of-brokers/1534 "2024-09-17T07:16:46Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![DoctrinalDrug2815](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@DoctrinalDrug2815](https://community.brokerchooser.com/u/DoctrinalDrug2815)\ **Post date:** [September 17, 2024, 7:16am UTC](https://community.brokerchooser.com/t/trust-pilot-review-of-brokers/1534/1 "2024-09-17T07:16:46Z")
hello, slowly researching trading platform. my firt question, interactiv brokers in this site is top review 4.9. but why in trust pilot review score is 3.3 very low? in contrast, the ic market global review here is middle 4.4, but in trust pilot is very high 4.8. ic market, interactiv broker, xtb are some of my prospect . but not sure now of interactiv broker. ---
**Author:** ![UnmovingEffect0737](https://avatars.discourse-cdn.com/v4/letter/u/74df32/32.png) [@UnmovingEffect0737](https://community.brokerchooser.com/u/UnmovingEffect0737)\ **Post date:** [September 18, 2024, 7:42pm UTC](https://community.brokerchooser.com/t/trust-pilot-review-of-brokers/1534/2 "2024-09-18T19:42:47Z")
Hello, I think this site rating is not based on customers reviews, when trust pilot is based on real customers reviews. Interactive Broker has good rating due to low fees. But as a client for 4 years, I’m very disappointed with their support. a) Even if they have improved their security during this summer, it seems they’ve some internal platform design that prevents further evolutions/upgrade. b) Each time I need something, I need to contact my bank for having a little bit of support. I’m trying to get access for my wife to our joint accounts but they’re not able to solve it during the last 4 months.I was told my bank has not enough accounts to get real support. c) For me, having so little support regarding login and security issue is quite a major issue. I’ve no update regarding my last security request 3 weeks ago. Moreover, their interface is quite confusing. It’s focus on tramsactions and has no informations about stocks news. ---
**Author:** ![DoctrinalDrug2815](https://avatars.discourse-cdn.com/v4/letter/d/8e8cbc/32.png) [@DoctrinalDrug2815](https://community.brokerchooser.com/u/DoctrinalDrug2815)\ **Post date:** [September 20, 2024, 2:23pm UTC](https://community.brokerchooser.com/t/trust-pilot-review-of-brokers/1534/3 "2024-09-20T14:23:57Z")
copy , thank you very much for replying. im still looking or broker. i prefer cfd that hv big leverage , and get profit both in sell and buy. ---
**Author:** ![Andris](https://sea1.discourse-cdn.com/flex019/user_avatar/community.brokerchooser.com/andris/32/175_2.png) [@Andris](https://community.brokerchooser.com/u/Andris)\ **Post date:** [September 23, 2024, 10:46am UTC](https://community.brokerchooser.com/t/trust-pilot-review-of-brokers/1534/4 "2024-09-23T10:46:56Z")
Hello, Thanks for your question! BrokerChooser uses a comprehensive methodology to evaluate brokerages, analysing over 600 data points. These include factors like safety and regulation, fees and costs, trading platforms, market access and product offerings, etc. We believe that this approach provides a holistic view of each brokerage’s strengths and weaknesses. In contrast, Trustpilot reviews are based on individual user experiences and feedback. These ratings often reflect personal satisfaction and can vary significantly depending on specific incidents or customer service interactions, which may not always provide a complete picture of the broker’s overall quality. If you’re considering CFD brokers, you can find them here: [Best CFD Brokers](https://brokerchooser.com/best-brokers/best-cfd-brokers). I hope this helps clarify the difference! Let me know if you have any more questions. Best regards, Andris